WhatsApp Business is the corporate version of the instant messaging and chats app to simplify the relationship between a business and its customers.
WhatsApp is a messaging app that doesn't need an introduction. With over a trillion active users around the world, it's hard to know someone who has never downloaded it to their smartphone. And although its evolution is not the fastest of mobile applications, it is gradually adding new features that consolidate the base of its users.
Whatsapp for businesses: messaging for businesses to take care of their customers
A few years ago communicating with customers by chat seemed impossible, but this chain of communication has become customary in commerce so WhatsApp introduced its own version for businesses: it is WhatsApp Business. The application offers a series of features so that messages in both directions are relevant to the context.
If you have a business, you can have a free WhatsApp channel to make communication more efficient. Plus, you can use it on the same mobile device even if your home and business phone numbers are different.
Ultimately separate your personal account from your business.
Main features and functions
You will have the same characteristics of WhatsApp Messenger but you will also have the following:
- Create a company profile where you can offer your customers all the important information: site, location, and contact information ...
- Company messaging allows you to set up away or welcome messages when you start a conversation for the first time.
- Compatible with landline numbers. That is, this Business version can register with a conventional phone number without having to have a second mobile line.
- Messenger and Business compatibility on a single device.
- You can use WhatsApp Web to communicate with your customers on the computer through the browser or on the desktop versions of PC and Mac.
As much for customers who write, as those who download the APK file to set up an account for their business, will have a version that will not seem strange to them because the app offers the same interface and the same system. Use. That is, it's like talking with any other contact you can have on the phone from this App.
With WhatsApp Business, solving your customers' doubts, taking care of order management, or doing any other management related to your business and users will become simpler and more organized.
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